Penelope

Information such as email, payment details, phone numbers, please know that we will never share or sell that information. We may have need to use yor email or phone number to contact you about your order or for promotional information in the future, if you choose to opt in. Your personal information is protected in a secure network.

Rachel Elizabeth Bridal agrees to not release any personal information of their clients unless a legal police warrant is provided or a client asks us to via a written and signed document. If a client were to pass away, we will speak to the clients next of kin, however we will require proof of death before we release any personal information. 

Non Customized Items-

Rachel Elizabeth Bridal accepts returns but only when the buyer contacts us within 14 days of receiving the item. Item must be returned to Rachel Elizabeth within 30 days of delivery. Item must also be unworn and undamaged to receive the full refund. If item is damaged it may receive a partial refund, this will be determined on a case by case basis. 

Customized Items-

Once the gown(s), veil(s) or product(s) has/have been paid for in full, the purchase is final. Rachel Elizabeth Bridal does not accept returns after the product has been shipped. 

Until the sale is finalized, Rachel Elizabeth Bridal does recognize that cancellations may occur and agrees to refund 50% of the total amount. If additions are made to the order after deposit has been paid a further deposit will be required and will be nonrefundable. Construction on the item will be stopped immediately and then belongs to Rachel Elizabeth Bridal. 

Most items are made as soon as the item is ordered. Veils and belts have a small pre-made stock on hand. If this is the case we will ship the item asap, within 2 business days. 

For the items that are made to order, specifically the gowns, we will contact you with a need by date and how long our current lead time is. Our standard lead time is 12-22 weeks for retail. If needed sooner than the 12 weeks please email BEFORE purchase.

We ship worldwide, however, shipping time and price will vary depending on country. If you are purchasing from outside the USA, please contact us BEFORE the purchase for an accurate shipping quote. 

Import Duties-  

Rachel Elizabeth is not responsible for import duties or the time it takes to clear customs. Please take this timing into consideration when placing your order. 

Damaged Items-

We at Rachel Elizabeth Bridal guarantee the quality of our products. If you receive a product from us that has been damaged in transit we request you call us immediately, within 24 hours of receiving the damaged product. We will need photographed evidence of the damaged packaging and product, with a detailed description in writing, so we can claim the expenses back from the shipping company. We will issue a full refund on return of the damaged product, or a free replacement. We will issue you a free shipping return label when requested. 

If damage occurs after the purchaser received the product, Rachel Elizabeth Bridal takes no responsibility and the item is not returnable.

Rachel Elizabeth is able to make customizations to a gown that has been recently purchased and not started production, or will be purchased. Please email our design team on the “Contact Us” page to receive a quote before or after purchase of a gown. If you have purchased the gown and it is already in construction there may be significant additional fees. Please email customizations early in your construction process. No matter what customizations are additional fees are included. 

Examples of customizations: 

-Changing the length of the train

-Raising or lowering the neckline of the gown

-Shortening or lengthening of sleeves. 

-Adding a slit

-Adding Buttons

-Adding pockets (to Aline and Ballgowns only)

Choosing a bustle is not considered a customization and you will be contacted by our design team to choose your style of bustle.